As faithful readers know, my Jeep has been in for service for the last few days.
I brought it in on Tuesday – someone screwed up and didn’t book my appointment but that wasn’t a big deal, they took me in right away.
I was called an hour or so later and asked to provide my service records. I faxed them in and was called again and told that I would be called on Wednesday.
By noon, I had not received a call. I called the service advisor and left a message. I still had not received a call back by 3pm so I called back and this time spoke with the service manager.
He told me that he would call me today, this afternoon to be specific. Nothing.
So, my simple question is why do people say that they will call with an update or whatever and then not do it? Do they not realize that I am without a vehicle and perhaps, just perhaps I would like to get mine back? Do they care? No, they don’t.
After the sale is made, they don’t care. They don’t care about the products they sell nor the people that they sell them to. We’ve got your 40 grand, now, fuck off.
I think it sucks. It’s not just the auto industry although that is a good example and a current example.
So, I presume that I will hear back from them tomorrow, but, I am not sure. If I don’t hear back by noon, perhaps I will call again.
I can assure them of one thing. They won’t get any of my future business – ever. You know why? Because you don’t care about your customers. All it takes is a bit of follow-up. That’s it.
Well, there are lots of other Jeep dealers in the city of Calgary and perhaps, just perhaps, one of them will care. We’ll see.